faq

Financial wellbeing is the feeling of being in control of your finances. It’s feeling capable of covering the cost of a broken phone, and the absence of that guilty feeling for treating yourself to the odd meal out or holiday. Essentially, it’s feeling cool, calm, and balanced with your money.

Our app is in Beta! It just means that we’re not done making it perfect. It’s fully functional and safe to use, you just might see it update with new features more regularly than other apps at the moment.

CBT, or Cognitive Behavioural Therapy, is a psychology-based approach that helps you identify and challenge negative thoughts, patterns, and behaviours for better mental health. At Good With, we use CBT-based approaches to our features to assist in recognising and tackling unhelpful thoughts and behaviours related to money, empowering you to create healthier financial habits and overall wellbeing. Good vibes all round, basically.

Remember that definition of financial wellbeing? This is the platform to get you there. Built by psychologists, proven to reduce money stresses. Unlock a deeper understanding of your relationship with money, and learn skills to reduce money stress so you can feel in control of your money and your future.

We request specific data so we can offer personalised financial support that’s relevant to you. We will always ask for your consent to share your data with one of our partners, and you have the right to withdraw consent at any time. Under the UK General Data Protection Regulation (GDPR), we’ll always be transparent about your data: how we’re using it, when we’re using it. Find out more about data privacy here.

Your information is protected and securely stored in Google Cloud Platform. Google does not have access rights, and is not allowed to process your data. Your bank transaction history is also processed through a read-only system, so we can’t touch your money. We do not keep hold of your data for any longer than is deemed necessary, but you can retract your data from us at any point. Ultimately, you’re the boss. Read our data privacy policy here for more details. Read our data privacy policy here for more details.

We’re regulated by the ICO, which means we're held accountable for how we process your data (with big repercussions for us if we don’t do what we’re supposed to do). So, you can be assured that your data will always be handled to industry standards. We’re also supported by trusted institutions, but most importantly though: we’re people too, and we’ve been through the challenges (or are still venturing!). Meet the team

The Information Commissioner’s Office (ICO) upholds information rights in the public interest, ensuring data privacy for individuals and ensuring correct standards of data privacy are maintained by companies. Because we are regulated by the ICO, this means your information is secured, managed and held up to their standards. You can find us in their register here or find out more about the ICO here.

By tracking your mood and your spending together, you can unlock deeper insights into how your brain works and reacts to your personal finances. That’s what makes using Good With different to your regular ol’ banking app. We’ll crunch the numbers so you don’t have to, generating your Readiness Score™ so you can see a current snapshot of your financial health and wellbeing along with tailored suggestions on how to improve your readiness. We don’t share your data without your consent, and we'll never get access to your bank login details. We collect and store the minimum amount of data we need to provide a personalised service to you. If we don’t use it, we don’t keep it.

Under data protection law, you have many rights regarding your personal data and how companies treat this data. You can find out these rights on our data privacy policy page here. If you have any more questions about how we process or handle your data, you can email us at contact@goodwith.co.

We use AI to build your personalised learning journey. This means we use some AI tools to help us to train algorithms to figure out where your strengths and challenges are. We don’t use GenAI (the type that can sometimes make stuff up!), so you can always be safe in the knowledge that our content has been finalised by a real person.

Over time, we collect information about how happy our users are with the content they are shown (stored under your unique ID, so we can’t see your name or personal details) and will use these to train our models to create even better, more personalised journeys. We keep a close eye on our models, to make sure they don’t leave anyone out, and we retrain them as often as we need to so our predictions are as accurate as possible.

You can close your account within the app settings, or you can email us at contact@goodwith.co.